The situation
Saudi Arabia's cloud kitchen market reached $239M in 2024 and is projected to hit $547M by 2030 driven by Vision 2030's F&B investment push. Only 15% of operators have adopted AI-driven kitchen management. Most multi-location operators run on manual processes, spreadsheets, and disconnected tools — quality inconsistencies and stock waste compound with every kitchen added.
The client was a Saudi Arabia-based multi-brand F&B operator with $10M revenue, 15 kitchens, 300+ employees, and an international franchise. They had expanded rapidly from restaurants to cloud kitchens during the pandemic — but had no unified operational system to run at that scale.
The problem
- Rapid expansion from restaurants to cloud kitchens with no unified operations system
- Manual processing with no consistency in packaging, quality standards, or metrics across 15 locations
- Stock management blind spots — no real-time inventory visibility across the network
- Multi-person approval chains for routine operations creating bottlenecks
- Acquired F&B delivery app needing integration with back-office operations
What we built
A bespoke ERP covering the full operational stack — inventory, procurement, invoicing, quality, workforce, and delivery — across all 15 kitchens, with IoT hardware integration and a proprietary workforce allocation algorithm.
- Real-time stock tracking across all 15 kitchens with automated reorder triggers and waste reduction alerts
- Automated PO generation with supplier performance scoring and delivery tracking
- Automated invoice generation with multi-location reconciliation
- Quality standards engine — enforced KPIs for packaging, preparation time, and consistency per location
- Smart workforce allocation — proprietary algorithm matching tasks to employees on KPIs, skills, and Saudi labour law constraints
- IoT hardware integration — POS, scales, printers, display systems per kitchen department
- Delivery app integration — acquired F&B app connected to back-office ERP
- Executive dashboards — real-time operational intelligence across the full network
- SaaS-ready architecture — designed for Phase 2 licensing to other operators
The outcome
82% error reduction across operations. VC funding secured globally post-deployment — a direct validation of the platform's operational impact. Phase 2 SaaS licensing to other regional cloud kitchen operators is underway.
| Area | Before | After |
|---|---|---|
| Operations | 15 disconnected kitchens | Unified ERP across all locations |
| Stock management | Blind spots, manual | Real-time with auto-reorder |
| Workforce | Manual allocation | Algorithm-driven per KPIs + labour law |
| Quality | Inconsistent | Enforced KPI standards |
| Delivery | Separate app silo | Integrated with ERP |
| Funding | Pre-deployment | Global VC round post-deployment |
