Privacy Policy

1. Who we are

Jointworks Solutions LLP ("JWS", "we", "us") is a product engineering and AI services firm registered in India, with principal offices in Pune, Maharashtra. Our website is jointworksolutions.com. Contact: mihir@jointworksolutions.com.

2. What data we collect

We collect data only through specific, limited interactions:

• Contact form: Name, email, phone (optional), company (optional), service interest, project brief. Submitted voluntarily.
• Analytics: Page views, session duration, browser type, approximate location (country/city). Collected via Google Analytics 4 — anonymised IP addresses.
• Marketing tracking: LinkedIn Insight Tag data and Google Ads conversion events (form submissions, Calendly bookings). Used for ad performance measurement only.
• Cookies: Functional cookies (session state), analytics cookies (GA4), and marketing cookies (LinkedIn, Google Ads). You can manage these via our cookie consent banner.

We do not collect payment data, sensitive personal data, or data from minors under 18.

3. How we use your data

• To respond to enquiries submitted via the contact form
• To measure website performance and improve user experience
• To measure paid advertising effectiveness (conversions, not re-targeting profiling)
• To send the lead magnet or content you requested (with your explicit consent)

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

4. Legal basis for processing (GDPR / DPDP Act)

• Contract / pre-contract: Processing your enquiry to respond to your request
• Legitimate interest: Analytics to improve the website
• Consent: Marketing cookies and lead magnet email communications

5. Data retention

Contact form submissions are retained for 24 months or until you request deletion. Analytics data is retained per Google Analytics default (26 months, configurable). You may request deletion at any time.

6. Third-party services

• BigRock: Website hosting (India-based)
• Formspree: Contact form processing (US-based, SOC 2 Type II)
• Google Analytics 4 / Tag Manager: Website analytics
• LinkedIn Insight Tag: Ad conversion measurement
• Calendly: Booking scheduling (if applicable)
• HubSpot / Pipedrive: CRM for enquiry management
• MailerLite: Email delivery for lead magnet content

Each service operates under its own privacy policy. We use only reputable, GDPR-compliant providers.

7. Your rights

Under GDPR and India's Digital Personal Data Protection Act 2023, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications at any time
• Object to processing based on legitimate interest

To exercise any right, email mihir@jointworksolutions.com. We will respond within 30 days.

8. Cookies

We use a cookie consent banner to manage your preferences. Analytics and marketing cookies only load if you click Accept. If you decline, no analytics or tracking cookies are set. You can reset your choice at any time by clearing your browser's site data for this domain.

9. International transfers

Some third-party services (Google, LinkedIn, Formspree) process data outside India and the EU. We rely on Standard Contractual Clauses and these providers' EU-US Data Privacy Framework certifications for international transfers.

10. Changes to this policy

We may update this policy to reflect changes in our practices or applicable law. The "last updated" date at the top of this page will reflect any changes. Material changes will be communicated via a banner on the site.

11. Contact

Jointworks Solutions LLP · Pune, Maharashtra, India
Email: mihir@jointworksolutions.com